Not a bad thing to say about this company.Īs a small business owner there is so much to pay attention to that doesn't include what you ACTUALLY provide as a service. Signpost reaches out often just to make sure any ideas we have or would like to have implemented are addressed. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. What a priceless tool for small business. Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. The only customization you have are some basic color accents and inputting your logo.
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Compared to our usual company verbiage, the email headlines and overall messages don't sound like their coming from us. You can't really customize the email verbiage to make it sounds like it's actually from you. Sometimes they'll still create a Google review that is vague but positive however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review. We have had clients book with us and get asked for a review weeks before the actual services. Also, there isn't a way for the algorithm to know WHEN the services were. It's especially awkward in our case when it's someone who went with a different cater. This has happened to us, and most non-past clients find it odd. Or a partnering vendor or sales person you responded to can be included as well. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. The customer support reps have been very gracious and helpful. It gives you weekly/monthly updates on have many clients were added or how many reviews you receive. It does work! We have received over 150 positive Google reviews in about 9 months. It's capability to merge contact info from Gmail so you don't have to manually enter clients. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected.
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We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. We personally had a bit of a rough start with SignPost.
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SignPost is Helpful.but be Hesitant (Dependant on type of Business)